General FAQs

How do I order online?

You can order Intechra Health products online safely, discreetly and efficiently by going to the product’s page and clicking the “Order Now” button that is beside the amount you would like to buy. You will then be taken to our secure order form where you can add all of your payment and delivery information. After you have completed your order and your order has been processed we will send you a shipping confirmation email with your tracking number.

Will my credit card number be safe?

We use special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. For additional protection, credit card numbers are deleted from our system after your payment has been processed and are never stored in our database or systems. Intechra Health regularly tests and updates its online security features and maintains full Payment Card Industry Data Security Standard (PCI DSS) Compliance. For more information about how Intechra Health manages and uses personal and credit card information, please read our Privacy Policy.

Is this an auto ship program or will you bill my credit card monthly?

Intechra Health does NOT engage in any auto-shipping or auto-billing program. You only get billed for what you order, nothing more.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted. If you just placed your order and want to make changes to it, please contact our customer service immediately.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel most orders. If you just placed your order and want to cancel it, please contact our customer service immediately.

What is your return and refund policy?

Customer satisfaction is extremely important to us. We stand behind the quality of our products, however we do not expect our products to be equally effective for every person. Although most customers will be satisfied with our products, there will be a minority for whom these products are either not intended or not effective.

If you are unsatisfied with your Intechra Health product, please contact our customer service to let us know. For more information, please read our full Return Policy.

When am I charged for the items that I ordered?

Your credit card is charged once you have submitted your order online.

What types of payments are accepted?

We accept payments using all major credit cards, including MasterCard, Visa debit or credit, American Express and Discover.

What if I’m not at home to accept my order?

U.S. Postal Service (USPS) delivery drivers do not need a signature to deliver and may leave your package at the receiving location. It is up to the driver to determine if a signature is necessary at delivery.

Can I ship to a military APO/FPO address or PO BOX?

Yes, we ship to military APO/FPO addresses and P.O. boxes via United States Postal Service. Please make sure you enter all of your shipping address information correctly.

Do you ship to international addresses?

We do ship orders to international addresses, including to APO/FPO addresses. However individual countries handle international packages differently. Check with the customs of the receiving country or call our customer service number to make sure your country can receive such shipment.

When will my order be shipped?

All orders are processed within 1-2 business days. During this processing time, each product for every order is carefully inspected and packed by hand to ensure your order is received in the best possible quality. Packages are then prepared for shipping and labelled with tracking information.

Where are you shipping my order from?

All packages are carefully assembled and mailed from our fulfillment center in South Portland, Maine, United States.

What shipping carriers do you use?

Your package can ship any of 2 ways:

• Domestic orders are shipped via USPS (either First Class or Priority Mail, depending on weight).
• International orders are shipped via APC.

How can I determine the exact shipping cost for international orders?

International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

Can customers outside the U.S. order from the website?

Yes. The order and payment methods for international orders are the same as for domestic orders. All prices and order totals are shown in US Dollars.

Will you notify me when my order has been shipped?

Yes, you will receive a shipping confirmation email with a tracking number for your package once your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

Do I need to set up an account to shop on the website?

No, you do not need to set up an account to purchase our products online.

Will you notify me if there are problems with my order?

Yes, we will immediately notify you by email of any complications with your order.

Do I need to pay sales tax with my order?

Residents in some states must pay applicable sales tax for certain types of products. In these cases, Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states.
 

How do I contact Customer Support?

• To send us an email, please send your correspondence to customerservice@intechrahealth.com. Your email will be responded to promptly within the hours of 10am-7pm EST, Monday to Friday.
• To speak with a customer service representative over the phone call our Toll-Free (US & CAN) number at 1-855-226-9242. Customer service representatives are available by phone 24 hours a day, 7 days a week to assist you.